At Zalo’s login screen
- Fill in your Zalo account phone number
- Tap “Forgot Passwords” to request your reset password code
a. You would receive a call with your code. Fill in the correct code and proceed to reset your passwords.
b. You would receive a sms with your code. Fill in the correct code and proceed to reset your passwords.
c. If you have reached the maximum number of requests: compose an SMS with syntax “Zalo” and send to 8088, or 6069 (for Vietel, MobiFone, VinaPhone and Vietnam Mobile carriers). We would send you back an SMS with your code, fill in the correct code and proceed to reset your password.

Note: for foreign phone number, you have to wait 24 hours until the next request if you exceed the maximum number of requests per day.

At Zalo’s login screen:
- Fill in your Zalo account phone number
- Tap “Forgot Passwords” to request your reset password code
a. You would receive a call with your code. Fill in the correct code and proceed to reset your passwords.
b. You would receive a sms with your code. Fill in the correct code and proceed to reset your passwords.
c. If you have reached the maximum number of requests: compose an SMS with syntax “Zalo” and send to 8088, or 6069 (for Vietel, MobiFone, VinaPhone and Vietnam Mobile carriers). We would send you back an SMS with your code, fill in the correct code and proceed to reset your password.

Note: for foreign phone number, you have to wait 24 hours until the next request if you exceed the maximum number of requests per day.

You can only use your phone number to register a new account on Zalo. At first screen, choose “Sign up for a free Zalo account”. Tap “Next” after you have filled in your phone number, Zalo will send you an activation code (by phone call or SMS) to help your finish your registration. Currently, Zalo supports Mobifone, Viettel, Vinaphone, and other Carriers from 190 country worldwide (please visit zaloapp.com for more details).

Zalo is now available on Google Play (Android), AppStore (iOS), Windows Phone Store (Windows Phone), S40/S60, and for Desktop Application including: Windows, Linux, Mac. You can visit zaloapp.com from your mobile phone’s web browser to download a compatible version for your device.

After signing-in, you can instantly find your friends and acquaintances by choosing Update Zalo Contacts with your device contact list, or meet new interesting people in People Nearby, and Chatrooms, etc… To begin a conversation with your friend, simply choose a friend from Zalo Contacts list and begin sending endless messages, stickers, etc… with plenty of other fun features such as photo, video, voice calling with your friend, posting new status to keep your daily moments, and following your friends with their activities on your Timeline.

Zalo allows you to delete your current account on Android, iOS, Windows Phone.

In Zalo “System Settings”, choose “My Account”, then tap “Delete Account”. Fill in current account’s phone number and choose Next, fill in your “Reason to delete account” and choose Next to the final step. Zalo will then request you to fill-in your current passwords to make sure you are the right owner of current account. After all of the above, tap on “Delete Account” button to proceed. Zalo send you a confirmation message, type in the word “OK” and send the message back to Zalo to confirm account deletion request (your request may take up to 48 hours for the system to process, deleted data can’t be recovered).